Ship the unused item in the original packaging back to Elleebana Direct within 15 days of delivery for a Store Credit or an Exchange (only available for damaged or incorrect orders). Elleebana Direct accepts unused, or defective full-priced merchandise for up to fifteen days after purchase date. Shipping charges are not refundable. We hope our Elleebana Lash Lifts and Belmacil Tints always fulfill your expectations. Elleebana strives to provide easy, fast ordering and exemplary customer service so please feel free to call or email us with any questions regarding your online order. 


We have a 30 Day Warranty against manufacturer's defects.

If an item ever arrives broken or defective we will replace the same item free of charge. Depending on the item we may request that the defective item be returned. Please see our Returns Policy for more information.