Elleebana Direct will do it's best to ensure your package is handled with care. We will ship to the address provided, within the shipping time frame given at checkout. We will provide you with a tracking number in every case possible so you can follow your order to your door. We are not responsible for lost or stolen packages and cannot replace these items as we do everything in our ability to make sure your order is delivered to you directly. Please let us know if you require extra insurance or a signer for your packages. We are very happy to add those shipping services onto your order. Please email: email@example.com with any questions.